PRIVACY POLICY

1. Introduction

Sun Pyramids Travel (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit inquiries, or book services with us.

This policy applies to both U.S. and international clients.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

• Full name
• Email address
• Phone number
• Travel dates
• Nationality
• Passport information (only when required for bookings)
• Billing information
• Medical-related disclosures (for medical travel coordination only)

B. Booking Information

• Accommodation preferences
• Flight details
• Special requests
• Event details
• Payment confirmations

C. Technical Information (if applicable)

• IP address
• Browser type
• Device type
• Website interaction data
• (Only if website tracking is enabled.)

3. How We Use Your Information

We use collected information to:

• Respond to inquiries
• Design customized itineraries
• Coordinate bookings
• Process payments
• Communicate itinerary updates
• Facilitate medical travel coordination
• Comply with legal requirements
• Improve customer experience

We do not sell your personal data.

4. Legal Basis (For U.S. & International Clients)

We process personal data based on:

• Client consent
• Contractual necessity (to deliver booked services)
• Legal compliance
• Legitimate business interests

International clients may have rights under applicable data protection regulations.

5. Data Sharing

We may share limited information with:

• Hotels
• Cruise operators
• Transportation providers
• Event vendors
• Medical clinics (if medical travel coordination is requested)
• Government authorities (for permits or visa-related services)

We share only necessary information for service fulfillment.

6. Data Storage & Protection

We implement reasonable security measures to protect personal information, including:

• Secure communication channels
• Controlled access to booking data
• Limited internal access
• Secure payment coordination

However, no online transmission is 100% secure.

7. International Data Transfers

As an international travel coordinator, your information may be transferred to service providers located outside your country of residence.

By using our services, you consent to this transfer when necessary for booking fulfillment.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your data
• Request correction of inaccurate data
• Request deletion (where legally possible)
• Withdraw consent
• Request limitation of processing

Requests can be submitted to:
[Insert Company Email]

9. Medical Travel Confidentiality

For medical travel coordination:

• We handle medical-related information with discretion.
• We do not provide medical advice.
• Medical data is shared only with licensed providers when authorized by you.

10. Data Retention

We retain booking records for:

• Legal compliance
• Accounting purposes
• Business documentation

Data is not retained longer than reasonably necessary.

11. Children’s Privacy

Our services are not directed toward minors without parental supervision.

We do not knowingly collect data from children without guardian involvement.

12. Updates to This Policy

We may update this Privacy Policy periodically.

Changes will be reflected by the “Last Updated” date.